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Diamond Reels Casino is a new gambling website that opened its virtual doors to players in 2018. The casino is operated by WoT N.V., and it holds a Curaçao eGaming license.
You can enjoy more than 1,000 casino games at Diamond Reels. Video slots are the vast majority, but they also have card and table games, jackpot slots, and other games. Diamond Reels works with many software providers, some of them being world-class studios such as NetEnt and Quickspin.
Navigation
While the design of the website is attractive, with flashy and neon elements, the navigation is a bit problematic. Slots are the only games that you can find under a specific tab. If you want to play any other casino game, you’ll have to browse through the entire library. Another option is to use the search bar, but you’ll have to know the exact name of the game you want to play.
You can play games instantly, and the website is optimized for smartphones as well. In fact, the mobile version is slightly better because the mobile casino at least allows you to browse games based on the software creator that provides them. You can also download the client on desktop and mobile for both Android and iOS.
Diamond Reels gives you several options to deposit and withdraw funds with, such as credit cards and e-wallets. The minimum deposit is $7, the minimum amount you can withdraw is $15, and the maximum is $10,000 monthly. In case you win more than $10,000, you can withdraw your winnings in installments. Also, we have to mention that withdrawals are fast and take up to 24 hours.
On the other hand, this casino gives a variety of bonuses, and their wagering requirements are relatively decent. However, some rules that are attached to bonuses are limiting and contradictory, and that confuses gamblers.
It seems that Diamond Reels has still to gain any reputation amongst gamblers since the casino is relatively new. We’ve come across several complaints from players, and most of them were regarding restricting bonus rules.
Diamond Reels is available to players in the U.S, U.K, Hungary, Sweden, France, and Cyprus.
Terms & Conditions
Diamond Reels has Terms & Conditions that are so-so. We did not stumble upon any predatory terms, but we did find some that are just a bit too much.
Online casinos are doing various kinds of check-ups, especially when the player requests a withdrawal. But in this term, Diamond Reels says that they can call you on the phone number that you provided. It doesn’t say when and in which cases. If you don’t answer their call, they can take your winnings and close your player account. That is a bit too much. What if a player is unable to answer at that given moment, regardless of the reason? Not everyone will want to answer or call back an unknown phone number. Players’ not answering is not even close to being reason enough to confiscate their winnings.
Inactive Account Fee
A common practice in the online casino world is that if you don’t use your account for more than a year, the casino usually starts to charge a monthly fee from the funds on it. But Diamond Reels just removes your entire balance right away. That is a rip-off. Also, they don’t mention if they will restore the money once you reactivate your account.
High Deposit Turnover
There are a few methods that online casinos are using to fight money laundering. One of those methods is deposit turnover, which requires that players play through their entire deposit at least once before they can ask for a withdrawal. One time deposit turnover is the norm in the gambling industry — everything above that is pure forcing the players to spend more money than they intended. In the case of Diamond Reels, it is 3x, and that is high. Plus, if you don’t meet the requested turnover but you want to withdraw money, they will charge you a 20% fee, which is a high percentage as well.
Bonus Terms
Diamond Reels offers lots of bonuses, but if they notice that you are depositing money only to get a bonus, they will consider it as abuse. Pay attention to this rule. If you make four consecutive deposits for various bonuses, you’ll be violating their T&C’s. In that case, they can void all your winnings.
No Betting Strategies Allowed
This one is pure nonsense. Betting strategies cannot improve your odds — they are just used to make your playing more interesting. Diamond Reels Casino considers this to be an unfair method, so if you’re using any betting system, they can confiscate your winnings. Also, even if you are using a mathematical system to win, the casino has no way of proving it whatsoever. Which means they might as well lie just to take your money.
Games & Providers
Diamond Reels offers more than 1,000 games to its players who can choose between an abundant collection of video slots and a significantly smaller number of table games. Still, you’ll find some of the usual casino games, such as roulette, poker, jackpot slots, baccarat, and others.
Gonzo’s Quest, Leprechaun Hills, Jack Hammer, Joker Strike, and Starburst are just a few popular games that you can play at Diamond Reels Casino. This casino works with a handful of game studios, and the ones worth mentioning are Net Entertainment and Quickspin.
Diamond Reels has a dozen of live dealer games, and NetEnt provides all of them. You can decide between several kinds of roulette and blackjack.
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You can play games instantly on desktop, their mobile version, or you can download the casino client to your computer or smartphone. We have already mentioned this, but browsing through Diamond Reels’s game library is complicated. You can easily find slots, but there is no tab for card or table games. The only way to find them is to know the exact name of the game and to type it in the search bar. Mobile version at least offers an opportunity to browse games based on the providers of your choosing.
Financial Information
Diamond Reels Casino provides you with a fair number of options for depositing and withdrawing, and they accept several currencies — EUR, USD, NOK, and RUB. The withdrawal times depend on the method you choose and the amount of money you want to withdraw, but they are usually fast — up to 24h.
Deposit
Players can deposit through Visa, Mastercard, QIWI, WebMoney, Skrill, Neteller, ecoPayz, SMS, and Yandex. For all deposits via Visa that are less than $50, the payment system of this casino charges a $2 fee. That is lousy, especially if the minimum allowed deposit is $7, and you can get a bonus by depositing $15. There is also an extra fee attached for all deposits made through SMS.
Withdrawal
For withdrawals, you can use Visa, QIWI, Skrill, Neteller, ecoPayz, or Yandex. The minimum withdrawal is $15; the maximum amount you can cash out daily is $1,000 or $10,000 monthly. In case you win more, your winnings will be paid out in installments.
The pending period is up to 24 hours, and the time in which casino will pay you out depends on the amount of money you want to withdraw. All payments between $15 and $1,000 will be processed within a 24-hour timeframe — payments from $1,001 to $9,999, as well as payments above $10,000, are based on the casino’s daily and monthly limit.
Before you make a withdrawal, you’ll have to play through your deposit three times, which is a lot — we explained why in the Terms & Conditions section.
Bonuses
Diamond Reels Casino offers an assortment of bonuses and promotions such as a welcome bonus, second, and third deposit bonus, Thursdays and Fridays bonus, weekend bonus, cashback, and others. They all look alluring, but there are a lot of rules attached to them, so it might be smarter to refuse some of them. All bonuses that Diamond Reels Casino offers are tied to particular slots.
Wagering requirements for bonus money are decent to an extent. But rules for free spins are kind of weird. The good thing is that deposit free spins don’t have to be wagered; however, in order to get them, you’ll have to overturn your deposit at least once. No-deposit free spins have such bad requirements that it is better for you not to accept them at all.
The maximum bet you can place while having a bonus is $3. Although the casino counts 100% of your bet towards the wagering requirements, they won’t count bets that you made in table games, live casino, and some slots. Therefore, even when fulfilling wagering requirements, you’ll have to do it just in specific slot games. Most of them are NetEnt slots, and there is a huge list of countries in which players are not allowed to play games from this provider.
Welcome Bonus
Diamond Reels Casino lets new players choose what they want for their first-deposit bonus. You can deposit any amount of money and get twice as much, or you can deposit $15 and be awarded 50 free spins.
If you pick the first option, to double your deposit with a bonus, you will have to meet 40x wagering requirements. If you choose free spins, you should know that you can use them only on Hotline slot. Also, you won’t get them straight away — first, you have to play through your deposit once on NetEnt slots. This bonus is active for 30 days.
Second-Deposit Bonus
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This time, you’ll get all at once. If you place at least a $15 deposit, you will get a 100% bonus up to $150 and 50 free spins on Wild Wild West slot.
However, before you can cash out, you’ll have to play through your bonus 40 times. As it was the case with the welcome bonus, in order to get your free spins, you’ll have to overturn your deposit at least once on NetEnt slots. The second-deposit bonus is active for 30 days.
Daily Free Spins
If you deposit at least $30, you can be awarded free spins which you can spend on some slots. There is a different slot for each day, and for each one, you get a different number of free spins. As it is the case with previous bonuses, to get free spins, you’ll need to overturn your deposit on NetEnt slots, and you’ll have seven days to do it. To see what Hotline slots are included in this bonus each day, check the Promotions page on the casino’s website.
Daily Cashback
Diamond Reels Casino gives a 20% cashback every day, but the maximum sum can’t exceed $100. You’ll have to play through your cashback five times. Also, you can’t withdraw more than five times the amount of your cashback. We are not sure if it pays off to take this offer with these requirements and limits. Plus, you have only three days to meet the WR.
No-Deposit Bonus
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Soon after you confirm your email address, you will receive ten no-deposit free spins for the Syndicate slot. But truth be told, they won’t be much of a help. That is because you will have to wager your winnings 50x, and the highest amount you can withdraw is only $30 — everything above that will be voided. It is simply not worth it to get the wagering burden on yourself and to be able to win only $30. Players from Belarus, Finland, Norway, and Australia can’t even get this bonus.
Customer Support
You can contact Diamond Reels’ support team via 24h live chat every day throughout the entire year. Their response is not always fast, so you’ll have to wait a few minutes. Also, they don’t always give you precise answers, but they rather redirect you to a page on their website. The alternative way to contact the casino [email protected]
Summary
Diamond Reels Casino Review
Diamond Reels Casino is another mediocre casino that doesn’t offer anything special. Their strongest asset is their games library, but the fact that you are not able to search games based on their type is a downside. Their bonuses are somewhat ok, except the no-deposit bonus, which is almost pointless, and cashback that is not far away either.
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High deposit turnover, limited withdrawals, and fees on deposits less than $50 via credit cards are not inviting at all. When you add some nonsense and rigid rules, there are not many reasons for you to play at this casino. Diamond Reels Casino has a lot of room for improvement if they want to attract the attention of gamblers.